Return Policy

At trendydhaka.com, your satisfaction is our priority. If you’re not fully satisfied with your purchase, please refer to our return guidelines below for eligibility, timeframes, and instructions.

1. Eligibility for Returns

• Items can be returned within 3 days of delivery.
• To qualify for a return, items must be unused, in original packaging, and have all tags intact.
• Items marked as final sale, clearance, or personalized products cannot be returned. Specific return eligibility details are included on individual product pages.

2. Return Process

• To initiate a return, please contact us at support@trendydhaka.com or call 01000000000 with your order number and reason for return.
• Once your return request is approved, we will provide instructions on how to send the item back.
• Customers are responsible for return shipping costs unless the item is defective or there was an error in the order.

3. Refunds

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
• Refunds are issued to the original payment method. Processing times may vary based on your bank’s policies.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you wish to exchange an item, please contact us. Exchanges are subject to stock availability.
• If the requested item is unavailable, we will process a refund or issue store credit as preferred.

5. Damaged or Defective Items

• If an item arrives damaged or defective, contact us within 3 days of receiving your order with photos and details. We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

• Certain items, including clearance, final sale, and personalized products, are not eligible for return or exchange.
• Gift cards and promotional items are also non-refundable.

7. Contact Us
For any questions regarding returns, please reach out to us at:

trendydhaka.com
Contact Number: 01912940136
Email: support@trendydhaka.com